Otto Farrant Alex Rider Red Jacket

RETURN AND REFUND POLICY

Dear Valued Customers,

At William Jacket, we’re dedicated to ensuring your satisfaction with every purchase. We understand that sometimes things don’t go as planned, and a refund or return is required. To make the return and refund process easy, here’s a complete guide to help you with returns and refunds:

Return:

We want our customers to be satisfied with what they ordered. Still, if you’re not completely satisfied, you can return the items within a week of receiving your order. Please ensure the items are in their original condition and are in their packaging. Your return can be initiated for the following reasons:

• If you have received any defective or broken products, feel free to initiate a return.
• If any items are missing from your order, you can request a return/refund.
• Delivery is later than the promised time.
• Items lost during delivery.

Refunds:

Once we receive your refund request, we’ll process your refund within 1-2 working days. Note that the refund will be issued using the original payment method used at the time of purchase.

Exclusions:

Please note that some items, such as customized products or sale items, may not be eligible for return/refund.

Change of mind after order dispatch is also not eligible for return/refund.

Need Help?

If you have any queries or need assistance with your order, feel free to contact us. We’re here to help and ensure you’re happy with your purchase!

Contact Us

To initiate a return/refund, contact our customer service or email us Sale@williamjacket.com. Our team will contact you as soon as possible and provide you with a return shipping label and instructions on sending the item back.